Privacy Policy

Last updated: December 2024

1. Introduction

At ZivaAds, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Facebook advertising analytics platform.

2. Information We Collect

Personal Information

  • Name, email address, and phone number when you create an account
  • Facebook account credentials (stored securely and encrypted)
  • Payment information for subscription services

Facebook Ad Data

  • Campaign performance metrics and analytics
  • Ad spend, impressions, clicks, and conversion data
  • Audience demographics and targeting information

Usage Information

  • IP address and device information
  • Browser type and version
  • Pages visited and features used

3. How We Use Your Information

We use the information we collect to:

  • Provide and maintain our Facebook advertising analytics service
  • Generate AI-powered insights and recommendations
  • Send WhatsApp alerts and notifications about your campaigns
  • Process payments and manage subscriptions
  • Improve our service and develop new features
  • Provide customer support and respond to inquiries

4. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

  • Service Providers: With trusted third-party service providers who help us operate our service (payment processors, hosting providers, etc.)
  • Legal Requirements: When required by law or to protect our rights and safety
  • Business Transfers: In connection with a merger, acquisition, or sale of assets
  • Consent: With your explicit consent for specific purposes

5. Data Security

We implement industry-standard security measures to protect your information:

  • End-to-end encryption for all data transmission
  • Secure cloud infrastructure with regular security audits
  • Access controls and authentication mechanisms
  • Regular security updates and vulnerability assessments

6. WhatsApp Integration

Our WhatsApp integration allows us to send you alerts about your Facebook ad performance. By using this feature:

  • We store your phone number securely for sending notifications
  • Messages are sent through WhatsApp's Business API
  • You can opt out of WhatsApp notifications at any time
  • WhatsApp's privacy policy applies to messages sent through their platform

7. Your Rights

You have the following rights regarding your personal information:

  • Access: Request a copy of your personal data
  • Correction: Update or correct inaccurate information
  • Deletion: Request deletion of your personal data
  • Portability: Export your data in a machine-readable format
  • Objection: Object to processing of your data

8. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations:

  • Account Data: Retained while your account is active and for 30 days after deletion
  • Facebook Ad Data: Retained for 2 years for analytics purposes
  • Payment Information: Retained as required by financial regulations

9. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

Email: privacy@zivaads.com

WhatsApp: +263 77 123 4567

Address: Harare, Zimbabwe

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically for any changes.